Communication control
Notifications and message-board style communication reduce missed handoffs by keeping owners, approvers, service teams and managers informed when work changes.
Event-driven stakeholder communication
Notifications & Communication
Keep customers, approvers, managers and teams informed through configurable notification rules, email tags, templates and in-app alerts.
Ticket queue
SLA timer
Notifications & CommunicationConnected business operations
Define recipient tagsCreate ruleAttach conditionTrigger activitySend alertReview log
Strategic role
Rules-based notifications tied to workflow activity, conditions and templates.
Notifications & Communication gives organisations a practical control layer for daily work. It is designed to help business users replace scattered updates with structured ownership, reliable visibility and management-ready information.
Business control objective
The capability is written for decision-makers who want ownership, visibility, follow-up discipline, faster decisions and reduced dependency on scattered spreadsheets, emails and informal messages.
Operating impact
It connects the work performed by users with dashboards, reports, approval paths and accountable record ownership, so management can see what is pending, delayed, completed or escalated.
Detailed capability
What this capability does for the business
Each function below is translated into operational value and client-facing meaning.
Notification Badge
Show global notification count in the application header.
Email Config Import
Import recipient mappings by type, type ID, email tag and email.
Send Email Rules
Configure template, activity, rule name, condition and comments.
Workflow Triggers
Connect notifications to ticket, approval and workflow movement.
Role Recipients
Send to the right user/group based on process context.
Escalation Alerts
Support SLA warning and breach communication patterns.
Workflow
How work moves through this capability
The flow shows ownership and visibility from setup to management reporting.
Define recipient tags
Create rule
Attach condition
Trigger activity
Send alert
Review log
Management visibility
KPIs, reports and connected systems
KPIs
- Notification success
- Escalation response
- Pending approvals
- Missed alerts
- Alert volume
Reports and views
- Email configuration
- Email rule list
- SLA Report
- Workflow activity report
Integration touchpoints
- SMTP/email API
- SMS
- WhatsApp Business
- Microsoft 365
Client outcomes
Business value delivered
Reduce delayed approvals
Improve stakeholder transparency
Prevent alert fatigue
Connected CRM areas
Related capability pages
Workflow Management Engine
Core orchestration layer for automation and process standardisation
View related capabilityTicket Management & SLA Engine
Central service request and issue lifecycle management
View related capabilityNOC & Gate Control
Government permits, site access and approval lifecycle management
View related capabilityWorkforce Management
Attendance, scheduling and live project workforce cost
View related capabilityNext step
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