Decision intelligence
Dashboards turn tickets, SLA, tasks, projects, effort and documents into management insight, helping leaders identify delays before they become customer issues.
Real-time operational intelligence and KPI monitoring
Dashboard & Analytics
Turn ticket, SLA, project, effort, HR, safety, logistics and ERP data into decisions with dashboards, filters, exports and drill-ready grids.
Live KPI
Dashboard & AnalyticsConnected business operations
Select reportApply filtersGroup dataReview KPIExport/shareImprove process
Strategic role
Role-based reporting for executives, managers, teams and operational users.
Dashboard & Analytics gives organisations a practical control layer for daily work. It is designed to help business users replace scattered updates with structured ownership, reliable visibility and management-ready information.
Business control objective
The capability is written for decision-makers who want ownership, visibility, follow-up discipline, faster decisions and reduced dependency on scattered spreadsheets, emails and informal messages.
Operating impact
It connects the work performed by users with dashboards, reports, approval paths and accountable record ownership, so management can see what is pending, delayed, completed or escalated.
Detailed capability
What this capability does for the business
Each function below is translated into operational value and client-facing meaning.
Dashboard Parameters
Filter dashboards by selected business dimensions.
Export To
Export dashboard and grid output for management reporting.
Operational Reports
Use 360 Ticket View, SLA Report, My Task and project dashboards.
DevExtreme Grids
Group, filter, search, choose columns and export all data.
Project Dashboards
Review project expense, invoice by engineer and project ticket status.
HR Dashboards
View attendance and workforce reporting from dashboard menus.
Workflow
How work moves through this capability
The flow shows ownership and visibility from setup to management reporting.
Select report
Apply filters
Group data
Review KPI
Export/share
Improve process
Management visibility
KPIs, reports and connected systems
KPIs
- Open work
- SLA compliance
- Project progress
- Effort utilisation
- Approval backlog
Reports and views
- Safety Dashboard
- Supplier Board
- Project Expense Breakup
- Invoice by Engineer
- Project Report
- SLA Report
Integration touchpoints
- Power BI readiness
- ERP readiness
- Excel exports
- Operational reports
Client outcomes
Business value delivered
Replace spreadsheet chasing
Spot emerging delivery risk
Create one operating picture
Connected CRM areas
Related capability pages
Next step
Book demo Discuss Dashboard & Analytics for your organisation.
Book a focused walkthrough for your service, workflow, project, document, effort, reporting and integration process.