Smart Tracking System    
  Issue Tracking
Eazy Pres Demo

Issue Tracking module is a comprehensive tool for managing internal help desk issues, tracking product defects and bugs, and managing customer support requests.

The Issue Tracking module streamlines and automates your issue management process providing the best service to your customer ensuring that your company remains “ahead”

Key Functionalities

  • Information Insight - Track relevant information that is critical for you to manage till resolution

  • Track Anything- Track customer complaints related to Bugs, Defects, Issues, Change and Enhancement requests. Manage internal product development requests

  • Visibility- Visibility on what is assigned to a particular resource or group of resources and what is on common pool

  • Prioritize- Prioritize based on customer, product, severity of the issue

  • Resolution - Collaborate with your customer and internal resources to reach resolution efficiently

  • Control - Manage multiple customers and issues in its own flow and Personalized user home page based on user credentials

Help Desk
Problem Tracking
Issue Tracking
Bug Tracking
Problem Tracking
Problem Tracking System
Online problem Tracker
Issue Tracking
Web Based Issue Tracking System
Project Tracking
Project Budgetting
SLA Management
Resource Planning and Project Allocation
Project Estimation

Web Based Effort Tracking System
Online Effort Tracker
Effort Tracking Tool
HR Management
Document Control

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