Smart Tracking System    
  Business Value
Eazy Pres Demo

To the Customer

  • Easy Access – 24/7 - Report issues through Telephone, Email & WEB Access

  • Visibility - Visibility on issues and resolution status, sets the right expectation

  • Responsibility - Ability to update open issues with supporting details or documents

  • Co-operation - Interactive way of support request notification, allows customer to co-operate with support team in resolving problems and or developing new features using the web interface

  • Time to Resolution - Improved responsiveness - 24 hours a day, 7 days a week with the self service web access

To the Help Desk

  • Process-Automation - Streamlines and automates your issue management process providing the best service to your customer

  • Collaboration - Enables all team members to collaboratively work and follow-up a predefined work flow process to ensure issues are resolved in a timely and efficient manner

  • Workflow Management - Ability to auto assign, prioritize and escalate issues as appropriate based on function, product, priority as defined

  • Smart Resourcing - Effectively combine similar resource types within the support for efficiency

  • Visibility - Obtain status reports of the projects by specific filter criteria such as Engineer, Project Code, Client, Product, Date and Priorities

  • Self-service Model - Reduced cost and improved productivity by allowing your customers to report problems directly via the web and email, and obtain solutions from the knowledge base

To the Management

  • Deep Dive - Allows organizations to define and measure Service Level Objective (SLO) by means of process in achieving the agreed SLAs

  • Visibility - Gives the ability to Track Efforts based on function, product, customer or any metric that is of critical importance to the business

  • Measure - Gives the power to track and measure internal resource efforts and means to meet or exceed SLAs with customers (Customer Satisfaction)

  • Manageability - Efficient way to define and manage the workflow&Manage internal resources assigned to a particular project or task

  • Advanced Reporting - Managers can obtain status reports of the projects by specific filter criteria such as Employee, Project Code, Client, Product, Date and Priorities

  • ROI - Brings efficiency in internal resource allocation and management resulting in high ROI on help desk resources

Help Desk
Problem Tracking
Issue Tracking
Bug Tracking
Problem Tracking
Problem Tracking System
Online problem Tracker
Issue Tracking
Web Based Issue Tracking System
Project Tracking
Project Budgetting
SLA Management
Resource Planning and Project Allocation
Project Estimation

Web Based Effort Tracking System
Online Effort Tracker
Effort Tracking Tool
HR Management
Document Control

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